Adjust your chatbot’s design, messages, and settings to align with your website and brand tone
Your chatbot is fully customizable to match your brand and guide guests right from the start. In the Chat Widget section, you can adjust how the chatbot appears, what it says when it opens, and how it behaves if it can’t find an answer.
✅ Good to know: The TOMIS team sets all of this up for you during the initial build, including installation via Google Tag Manager (GTM). You can review or tweak it anytime.
Design & Branding
This controls how your chatbot looks on your website.
You can adjust:
- Bot name (Default is your business name. Feel free to change this!)
- Bot color to match your brand
Bot icon using a custom image URL (we recommend using the same icon as your social media) - Widget position (right or left side of the screen)
- Chat bubble size and spacing on desktop and mobile
Preview updates live on the right side of the screen to see how it will appear to visitors.
⚙️ Tip: If you don’t see your chatbot after updating, make sure it’s not set to “hidden,” and try refreshing your site.
Welcome Message
This is the message guests see when the chat opens. It sets the tone and encourages engagement.
- You can include a friendly greeting (e.g., “Hi there! How can I help you today?”)
- Add up to 6 Quick Reply buttons below the message. If you connect a quick reply such as “Food Tours” to a corresponding FAQ, the bot will surface that exact answer, giving users fast, clear info without confusion.
Popup Message
The popup message is optional and designed to grab attention. It appears a few seconds after a guest lands on your site, even if they haven’t opened the chatbot yet.
- You can customize the message (e.g., “Hello! How can I help you?”)
- Set the delay time in seconds
This feature is great for encouraging interaction and reducing bounce rates.
Fallback Message
Sometimes, a guest might ask something the bot can’t answer. The fallback message is your chatbot’s polite way of saying, “I’m not sure.”
You can:
- Customize the text with contact info (phone, email, etc.)
- Add location-specific fallback info if you serve multiple cities or branches
Pro tip: Keep it helpful and friendly. It’s often a guest’s last impression in the chat.
⚙️ Installation
In most cases, the TOMIS team handles chatbot installation during setup, usually through Google Tag Manager (GTM). However, if you are curious about the behind the scenes:
- The Installation tab includes your chatbot’s embed code
- FAQs underneath explain common tech questions like:
- “Why does the code go in the <head> tag?”
- “Can I control what pages it shows up on?”
- “Why isn’t it appearing yet?”
You shouldn’t need to edit this, but it’s helpful for your web developer or marketing team to know where it lives.
Final Notes
- Everything within the Chat Widget is fully customizable after launch. Feel free to adjust welcome messages, button text, and styling as your brand evolves.