Marketing HQ
      Back to home
      1. Knowledge Base
      2. TOMIS Marketing App
      3. Marketing HQ

      Configuring Pre-Trip Reminders

      Send the trip leader a text message at a customizable time before the trip. The SMS can include a link to an FAQ page or custom pre-trip landing page.

      Pre-Trip Reminder Configuration Guide

      1. Log into the TOMIS app

      2. Navigate to Marketing HQ > Review Generation

      3. Click on Configuration under Pre-Trip Reminders

      4. Set the time period for how far in advance from the trip start time the pre-trip reminder should be sent.

      5. Set the time frame in which the pre-trip reminder should be sent.

        1. This time frame is to ensure pre-trip reminders are not being sent too early or too late in the day to customers.

        2. The operating window should be set between set within 8:00 am and 9:00 pm of the recipient’s time zone, if possible.

      6. Click the Edit SMS button to create your pre-trip reminder and Keep Changes

        1. The SMS should mention the company’s name.

        2. Do not include any promotional items in the SMS.

        3. Add the following line to the end of the SMS for compliancy purposes: Reply STOP to STOP

      7. Add Pre-Trip Landing Page URL

        1. This landing page URL can be an FAQ page or a customized pre-trip landing page.

       

      Common FAQs

       
      Who will receive pre-trip reminders?

      • Pre-trip reminders are only sent to the trip leader (the person who made the booking), not everyone on the trip.

      Can the reminders be customized per trip? 

      • The pre-trip reminder cannot be customized based on the trip/tour offering. All bookings will receive the same SMS and landing page. You can create a custom the landing page for pre-trip reminders that breaks down information on individual trips/tours.

      How do we know that it's actually working?

      • You will see the Message Queue populated within the TOMIS App > Review Generation > Pre-Trip Reminders > Message Queue. You will be able to check the "Past 7 Days" to view the status of the messages. You can create a test booking to test the functionality for yourself.

      Which timezone is used?

      • The timezone specified in your TOMIS app account settings is the timezone the pre-trip messages will be sent out.
      If a customer books last-minute, will they receive a text message?
      • Last-minute booking that occur after the pre-trip SMS is scheduled to go out will NOT receive a text message. For this reason, consider sending out the text message no more than 24 hours in advance. If you receive a lot of last-minute bookings, we recommend 2-4 hours in advance. 

      Which reservation systems does TOMIS integrate with?

      • At this time pre-trip SMS reminders work with Rezdy, Peek, Singenuity and XOLA. 

      How does TOMIS choose the phone number to send the text message?

      • The phone number is pulled from the booking in the reservation system. If the booking does not include a phone number then the text message will fail to send. If it's a landline they will not receive the text message. We recommend during the booking process to require a cell phone number.

      The SMS was not be sent because “permission is not enabled for phone numbers from my region”. Which regions are supported by the SMS post-trip functionality?

      • The current country phone codes we have enabled are: US, Canada, Mexico, Austria, Australia, Italy, Spain, United Kingdom, Austria and more. Please contact info@tomis.tech to confirm if your region’s phone code is enabled.

      When will the messages start sending?

      • Data is updated within the TOMIS app every 2 hours for XOLA and Rezdy clients, and 1 hour for Singenuity and Peek clients. Pre-trip reminders and post-trip messages will start sending as soon as you enable the “send automated pre/post-trip SMS/Email" and when the booking data is updated within the system.

      How does the operating window work?
      • The operating window prevents text messages from going out too early and too late. For example, let's pretend you have an operating window of 8 AM - 9 PM. If you are running a 10 AM tour with a SMS reminder scheduled 3 hours in advance, the text message will be sent between 8 and 9 PM the previous day. 
      If a customer cancels last minute, can I cancel their text message?
      • Yes, you can unschedule individual messages in the "Message Queue" in the TOMIS App.