A detailed explanation of your TOMIS Live Chat settings (desktop & mobile app).
Live Chat Availability
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Your availability to receive chats. Does NOT affect the availability of other employees.
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You will only receive notifications when you are online
Your Display Name
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The name you want customers to see when you join the chat
Push Notifications (mobile only)
- It's very important to allow push notifications for TOMIS
- If you manage several sites in the TOMIS App, toggle on/off notifications per site
Browser Notifications (desktop only)
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It’s very important to turn this setting ON, otherwise you’ll miss new chats!
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You MUST allow your browser to send notification.
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To receive notifications, you MUST keep your browser open and set your availability to “online”.
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You do NOT need to keep app.tomis.tech as an open tab.
Straight to Live Chat - bypass AI chatbot
- Enables Live Chat!
- Requires all Chatbot users to enter their name & email address.
- Will send notifications to all available support agents.
Time To Accept Chat
- How much time will support agents be given to accept a new chat.
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Options range from 10 seconds to 5 minutes.
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If time expires and no one has accepted the chat, the AI Chatbot will respond with your company contact information & answer the customer's question.
Chatbot Name
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Name to be displayed to customers when Chatbot is in charge of the conversation.
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It is paired with a robot icon. The robot icon cannot be customized at this time.
Chatbot Color
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Must be dark enough for white text to appear
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Should be color hex like "#f3941e"
Hide New Messages Previews
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Hides the TOMIS Chatbot welcome message preview.
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Consider enabling this feature if the Chatbot is hiding valuable content on your website.
Live Chat Timeframe (mobile only)
- The mobile app does NOT show a history of ALL chats. To view a history of all chats, please visit app.tomis.tech on desktop.
- Edit the timeframe of chats to display in the mobile app.