Skip to content
English
  • There are no suggestions because the search field is empty.

Integrating with Wherewolf

Integrating Wherewolf with Yonder ensures surveys reach the right guests at the perfect time—no manual effort needed. Check-in details sync automatically, enabling personalized surveys while avoiding duplicates.

Wherewolf notifies Yonder whenever a customer checks in, either online or in-store. These notifications also include updates to the check-in, such as changes in status or visit dates (e.g., rescheduling).

Yonder records the first time the waiver was completed as the 'check-in date.'

Data Provided by Wherewolf

Wherewolf sends the following customer details to Yonder:

  • Customer name

  • Email address

  • Booking start date (date of visit)

  • Booking reference

Since the survey is tied to the customer's unique information, they don’t need to re-enter details when responding.

Survey Sending Rules

  • Surveys are sent a set time after the visit (configurable in Send Settings).

  • Surveys are only sent to customers who completed their visit (statuses like 'checked in' or 'finalised').

  • Surveys are not sent to customers marked as 'incomplete,' 'no-show,' or other statuses indicating a cancelled visit.

  • If an email is used across multiple check-ins under a single booking reference (e.g., a family booking), only one survey is sent.

  • For repeat customers, surveys can be sent at defined intervals (e.g., only if more than 3 months have passed since the last survey in the Limits and Reminders setup).

How to Integrate Yonder with Wherewolf

To integrate Wherewolf with Yonder, follow these steps:

1. Request a Webhook from Wherewolf

Email the Wherewolf customer support team to request a webhook with the following data:

  • Customer Name

  • Customer Email

  • Phone Number (optional) – for follow-ups if needed.

  • Last Visit Date – the survey is sent after this date.

  • Check-in Date

  • Check-in Status – determines if a survey should be sent (e.g., no survey for 'no-show' status).

  • Product ID & Name – enables automatic classification of ratings and filtering.

  • Booking ID – ensures one survey per booking when the same email is used multiple times.

  • Customer ID – an alternative unique identifier in the absence of a Booking ID.

  • Accepts Marketing – not currently used but included for future features.

You can copy and paste this request for easy reference:

"Please include this data in the information sent to Yonder: Customer Name, Customer Email, Phone Number, Last Visit Date, Check-in Date, Check-in Status, Product ID & Name, Booking ID, Customer ID, Accepts Marketing."

2. Enter Your Pool ID in Yonder

Once Wherewolf has set up webhooks, enter your Pool ID into Yonder - Via Integrations -> Other -> Wherewolf. This ensures that notifications from Wherewolf are assigned correctly to your account.
Wherewolf image

3. Start Sending Webhooks

Wherewolf will start sending check-in data to Yonder, allowing survey automation.

4. Enable Survey Sending

  • Go to Send Settings in Yonder.

  • Enable "Send Automatically After a Visit."

Managing Product Data

By default, Yonder sends surveys for all tours/products. Wherewolf provides limited product data, often only the Product ID rather than the name. This can result in a list of numerical IDs instead of meaningful product names.

Solutions for Better Product Control

Integrating Yonder with Both Your Booking System & Wherewolf

For the best experience, integrate both your booking system and Wherewolf with Yonder (if Yonder supports your booking system). This provides:

  • More control over which tours/products receive surveys.

  • Surveys for participants of tours that don’t require Wherewolf check-ins.

  • Additional Yonder features such as:

    • The ChatBot to answer customer queries.

    • Personalised Recommendations & Quizzes based on customer preferences.

Manually Set Up a Product List


If Yonder does not integrate with your booking system, email support@yonderhq.com with a list of your Product Names and Product IDs.


Frequently Asked Questions

Q. Can I control when surveys are sent?

Yes, you can configure the delay in Send Settings.

Q. What happens if a customer reschedules?

Wherewolf notifies Yonder, and the survey is sent based on the updated visit date.

Q. Can I prevent frequent customers from receiving too many surveys?

Yes, you can set a minimum time interval (e.g., only send if at least 3 months have passed since the last survey).

Q. What if I use the same email for multiple bookings?

Yonder sends only one survey per booking reference, even if the email is reused.

Q. Why do I see Product IDs instead of names?

Wherewolf often provides only Product IDs. Integrate your booking system, or manually add product names by emailing Yonder.

Have other questions? Contact support@yonderhq.com.