Give Your ChatBot a Personality

Customize your ChatBot by adding Special Instructions.

Your ChatBot can now sound just like your brand! With Special Instructions, you can customize the tone, style, and personality of your chatbot's responses. Whether you want a friendly, casual voice or a professional, concise tone, you’re in control.

You can also add helpful context about your business—like what services you offer or how you prefer to answer certain questions—to guide how your chatbot responds. This is a great way to align your chatbot’s answers with how your team would respond in real conversations.

To set it up, go to ChatBot > Website Widget > Special Instructions. You can experiment freely and adjust over time to see what works best for your visitors.

This feature gives you more flexibility and consistency, so your chatbot becomes a natural extension of your brand.