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Collect Reviews with a Public Link or QR Code

Reach guests who didn't receive an email or SMS survey using a shareable link or printable QR code.

Not every guest comes with a bookable email address. Walk-ins, OTA bookings, and third-party reservations often leave no way to send a survey automatically. The Public Link gives you a permanent, reusable URL — and a downloadable QR code — that any guest can use to complete a Yonder survey on their own device. Each visit to the link generates a fresh, unique survey, so responses are always tracked individually.

Where to Find Your Public Link

  1. Log in to Yonder and navigate to Reviews > Send Requests.

  2. Click the Public Link tab.

You'll see two options: a copyable URL and a downloadable QR code.

Public Link

Your Two Sharing Options

URL - Share the Link Directly

Copy your unique public survey URL and drop it into a message, email, or booking confirmation for guests who didn't receive an automated survey request.

The link displays in a read-only field with a Copy Link button inline. Your URL will look like: https://survey.yonderhq.com/start/xxxxxxxxxxxxxxxxxxxx

QR Code - Print and Display at Your Venue

Download a QR code to use on signage, at your front desk, or in printed handouts. Guests scan it with their phone camera — no app required — and are taken straight to the survey.

Download formats available:
- PNG — 256px, 512px, or 1024px
- SVG — scalable for print

Note: Your public link URL is permanent. The QR code will always point to the same address, so you can print it once and reuse it.

How the Guest Experience Works

When a guest visits your public link or scans your QR code:

  1. 1. They're taken straight into your existing Yonder review request flow: NPS rating, feedback, and (if a promoter) your review site links.

  2. At the end of the flow, they're shown a short optional contact form asking for their name and email.

  3. They can fill this in or skip it — either way, their survey responses are already saved. 

Responses are logged in your All Reviews tab. Guests who skip the contact form appear as Anonymous Guest.

Frequently Asked Questions

What if a guest skips the contact form?
Their response is still captured and logged as "Anonymous Guest." The survey data — rating, feedback, and any survey answers — is recorded in full.

Is my public link permanent?
Yes. The URL and QR code are fixed once generated. You can print the QR code and reuse it indefinitely. If you ever need the URL changed, contact support@yonderhq.com.

Can I use this alongside my automated email surveys?
Absolutely. The Public Link is an additional channel — it doesn't affect your auto-send or manual send settings. Use it to capture guests who fall outside your normal sending workflow.

Does this work for operators with multiple organisations?
Yes. The Public Link will use the branding, logo, and review site links already configured for your account. If you manage multiple organisations, each will use its respective setup.

Have other questions? Contact support@yonderhq.com