Create and Manage Website Announcements

Engage Your Website Visitors with Targeted Messages

Announcements (formerly pop-up messages) are a simple yet powerful way to interact with your customers. Whether you're sharing important updates, promoting a special offer, or encouraging conversation, Yonder makes it easy to create and manage these messages directly from your platform.

Setting Up Announcements

Log in to your Yonder dashboard, navigate to the Chatbot tab, and click on Announcements.
Click the Create Announcement button and select a message type that best fits your goal.
Enter your message information and specify the webpage URL you would like it to appear.
Note: only one message type can be assigned to each URL.
Set the duration for your message by selecting a date range or choosing 'indefinite' for ongoing visibility.
Once you're happy with the setup, click Publish Live to active the message.

Understanding Announcement Types

1. Status Update

What is it? A status update box designed to broadcast informative messages such as weather alerts, warnings, or special events.
When should I use it? Use this message type for operational updates like temporary closures, adverse weather conditions, or urgent announcements that affect your customers.

2. Call to Action

What is it? A promotional message designed to encourage user engagement by linking to another webpage.
When should I use it? Ideal for creating urgency and driving attention to specific offers, such as limited-time discounts, new product launches, or event registrations.

3. Prompt to Chat

What is it? A chat-styled greeting designed to initiate conversations with your visitors. It’s displayed as a larger, more prominent chat box to attract engagement.
When should I use it? Perfect for use on high-traffic pages, like your Contact page or enquiry forms, to encourage interaction.

4. Chat Bubble

What is it? A subtle and informal communication tool for sharing quick tips, notifications, or reminders.
When should I use it?: Best suited for non-intrusive notifications, such as booking deadlines, frequently asked questions, or brief guidance messages.

Tracking and Managing Announcements

View your performance summary table to quickly see which announcements you've created and how they're performing at a glance.

Analytics: Track the number of views and clicks for each message.
Status Changes: Quickly identify the status of your announcements at a glance – whether they’re active, deactivated, expired, or still in draft.
End Date: Stay on top of your communications by keeping an eye on each announcement’s end date. Expired messages will automatically update their status.
Deleting Messages: To delete an announcement, hover over the message row and select the bin icon on the right-hand side.

Announcements help you connect with your audience, drive action, and share key updates. Use the tracking tools to optimise engagement and refine your messaging strategy!

Frequently Asked Questions

Can I assign multiple messages to one webpage?
No, only one announcement type can be assigned to each URL.

How do I edit an existing message?
Navigate to the Announcements tab, locate the message in your list, and click on the blue text to make you edits. Remember to click Save after making changes.

What happens if I don’t set an end date for a message?
Messages without an end date will remain active indefinitely until you manually deactivate them.

Can I add multiple status updates?
No, only one status update is allowed per website. It will appear inside your chatbot on all pages and as a pop-up on one chosen page, such as your homepage.

Have other questions? Contact support@yonderhq.com.