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      Give Your Chatbot a Personality

      Bring your brand voice to life with Special Instructions

      With the new Special Instructions feature, you can fine-tune your chatbot's personality to reflect your brand’s tone, values, and style. Whether you want it to sound like an energetic outdoor guide or a polished concierge, you’re in control of how your chatbot shows up for your customers.

       

      What Are Special Instructions?

      Special Instructions are a behind-the-scenes system prompt that helps shape how your chatbot communicates. They guide the AI to reflect your brand’s:

      • Tone of voice – how the message feels

      • Persona – who the bot sounds like

      • Structure and style – how replies are written

      • Response behaviour – how proactive, detailed, or casual the bot is

      Special Instructions act as a tone layer over your existing content. Around 99% of your dynamic responses will be rephrased - the information stays the same, but the way it’s delivered will reflect your chosen tone and style. Fixed responses will remain unchanged.

       

      How to Add Special Instructions to Your Chatbot

      To add personality and tone to your chatbot, email support@yonderhq.com with one or both of the following:

      • Your brand or tone of voice guidelines
      • A short description of how you'd like the chatbot to sound

      The Yonder team will then create a special instructions prompt to add to your live chatbot, or a testing chatbot for you to experiment freely with and provide adjustment feedback.

      Once added, you will see your special instructions prompt in  ChatBot > Website Widget > Special Instructions.

       

      Special Instructions Examples

      Zipline Guide

      “You are Harry, a local New Zealand zipline guide with a big passion for the outdoors and adrenaline-pumping adventures. Speak in a playful, friendly tone that feels like chatting with a mate.”

      Bungy Jumpmaster

      “You are a Yonder Bungy jump master - raw, real, and confidently bold. Talk like someone who’s just jumped and is still buzzing. Speak with straight-up energy, clarity, and a little edge –- no fluff, no fake hype.”

      Hotel Concierge

      "You are the voice of Yonder Hotel. Speak with warm, genuine hospitality - grounded, heartfelt, and effortlessly welcoming, like a conversation with someone who truly cares. Paint scenes with subtle sensory details and communicate with honesty, empathy, and quiet confidence. Keep every reply real, human, and grounded in care."

       

      Frequently Asked Questions

      Do Special Instructions apply to all responses?
      They only apply to dynamic responses (AI-generated). Any fixed responses you've set in Yonder will remain exactly as they are.

      Can I test the new tone before going live?
      Yes! If you’d like to preview how your chatbot will sound, just let us know when submitting your request. We can apply the Special Instructions in a testing environment first.

      Can I update or change the Special Instructions later?
      Absolutely. Your chatbot's tone can evolve with your brand. Just contact support whenever you’d like to refine or update your instructions. 

      What if I don’t have formal brand guidelines?
      No problem. A short, written description of your preferred tone or persona is enough to get started.

      Who is this feature best suited for?
      Special Instructions are ideal for operators who want their chatbot to feel authentic, human, and on-brand. If you're comfortable with the AI generating responses and want them to better reflect your brand's tone, this feature is for you.


      Ha      ve other questions? Contact support@yonderhq.com.