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Integrating with Bookeo

Sync check-in data from Bookeo to Yonder and automate guest feedback—no manual follow-ups needed. Just connect, enable auto-send, and let Yonder do the rest!

Data Provided by Bookeo

Bookeo sends Yonder with the following customer details:

  • Customer name and email

  • Visit date (check-in date)

     

Because of this, when Yonder sends a survey, customers do not need to re-enter this information. Each survey is uniquely tied to the customer, ensuring the response is linked to the relevant visit details.

Survey Sending Rules

  • Yonder automatically sends surveys to all checked-in guests after a specified period (adjustable in Send Settings).

  • Only customers who have been booked with Bookeo will receive surveys.

  • If the same email is used across multiple check-ins (e.g., a family), only one survey email is sent.

  • To avoid sending surveys to repeat customers on every visit, you can define a sending interval (e.g., at least three months between surveys). Adjust this in the Limits and Reminders setup.

How to Integrate Bookeo with Yonder:

  1. In Yonder, navigate to Settings > Booking Systems > Bookeo.
    Screenshot 2026-03-25 at 10.37.02 AM

  2. Sign in with your Bookeo Credentials.

  3. Click Activate. Yonder will test the connection, and a green success message will confirm the integration is working


Frequently Asked Questions

Q: Does Bookeo support Check Availability in the Chatbot?
A: The current integration with Bookeo does not support Check Availability. This is a work in progress, so for now the Bookeo integration supports automated review requests and Pre-Trip SMS messages.

Q: Can I prevent surveys from being sent too frequently to repeat customers?
A: Yes, you can define a minimum interval between survey sends (e.g., at least three months between surveys). Adjust this in Send Settings.

Q: What happens if multiple people in a group use the same email?
A: Only one survey email will be sent per email address, even if it is used for multiple check-ins.

Q: How do I know if my Bookeo integration is working?
A: After signing in with your Bookeo credentials and clicking Activate, Yonder will test the connection. A green success message indicates that the integration is active.