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      Integrating with Cobber

      Get ready to elevate your booking experience by integrating Cobber with Yonder. You’ll effortlessly sync booking data and automate survey distribution.

      If your business uses Cobber (formerly ResPax) as a booking system, integrating it with your Yonder account will save you time, enhance customer engagement, and streamline your booking process! This guide walks you through a simple setup to send automated surveys, sync booking data, and enable real-time availability in your AI Chatbot.

       

       

      Step-by-Step Integration Guide

      Step 1: Request Integration with Cobber

      • Submit a support ticket to the Cobber Support Team requesting integration with Yonder.

      • They will provide you with a HOST_ID unique to your business.

      Step 2: Configure Cobber in Yonder

      • In Yonder, go to Settings > Booking system > Cobber.

      • Enter the HOST_ID provided by ResPax.

      • Click Activate.

      • You should see a green Success message below the Activate button, confirming the integration is active.

      Step 3: Manage Products

      Once integrated, your Cobber tours will automatically appear in Yonder.

      To configure Check Availability:

      • Navigate to the ChatBot Products tab.

      • Select the products you want to enable the Check Availability feature for. 

      📘 Learn more about Adding Live Availability to Your Chatbot.


      To configure Review Requests:

      • Then, go to Settings > Booking system > Manage Products tab.

      • Choose which products you’d like to send surveys to.

      • Ensure the Auto-send surveys toggle is enabled in your Survey Settings.

      📘 Read our Quick Guide to Setting Up Customer Review Requests and Surveys. 


      Step 4: Verify Timezone Settings

      Cobber sends booking data in your local timezone. To ensure correct handling of dates and times:

      • Navigate to the Timezone Settings in Yonder.

      • Confirm the timezone matches the one used in your Cobber setup.

      • Adjust the timezone if necessary.

       

       

      Benefits of Integrating Cobber

      Connecting Cobber with Yonder unlocks powerful automation features that improve both your customer experience and internal efficiency. Here’s what you gain:

      Seamless Customer Feedback Collection

      Automate the distribution of post-experience surveys for selected tours, helping you collect valuable reviews without lifting a finger. This not only saves time but helps boost your online reputation and gather insights to improve your exerience.

      Real-Time Availability in Your AI ChatBot

      Enable Yonder’s AI Chatbot to display real-time availability for your Cobber products. Customers can check available dates and times instantly - increasing the likelihood of conversions and reducing back-and-forth queries.

      Automated, Yet Flexible

      Prefer manual control? No problem! You can override automation settings and manually send surveys or toggle availability features for each product at any time.


       

       

      Frequently Asked Questions

      How long does it take for Cobber to provide the HOST_ID?
      This depends on their support response time, but it is typically provided within 1–2 business days.

      What if I don’t see my tours listed in the Products tab?
      Double-check that the HOST_ID is entered correctly and that integration has been activated successfully.

      Can I manually send surveys instead of using Auto-send?
      Yes, you can manually send surveys if you prefer not to enable the Auto-send feature.


      Have other questions? Contact       support@yonderhq.com.