Connecting your Voice Agent to Aircall

Note, this process may vary slightly based on your current configuration in Aircall.

Overview

To connect a voice agent with Aircall, you’ll:

1. Access your Aircall numbers dashboard
2. Configure call distribution (call flow)
3. Route calls to a voice agent number
4. Set up business hours and after-hours behavior
5. Configure a fallback flow for human support (optional)

Aircall allows flexible routing, so you can choose whether the voice agent handles all calls or only specific time periods (e.g., after hours).

Prerequisites

Before getting started, make sure you have:

• Access to your Aircall dashboard
• At least one active phone number in Aircall
• Your Yonder voice agent phone number 
• A fallback number (fallback number workflow is optional)

Step 1: Access Your Numbers

1. Log into Aircall
2. Navigate to:
   • Dashboard → Numbers
3. Select the phone number you want to configure (typically your main business number)

Step 2: Edit Call Distribution

1. Click on the selected number
2. Locate Call Distribution (call flow)
3. Click Edit

This is where you control how incoming calls are routed

Step 3: Configure Business Hours Routing

If you already have business hours set up:

• During business hours, you can:
  • Play a welcome message
  • Route calls to your team or ring group
  • Allow unanswered calls to go to voicemail

This ensures your internal team handles calls when available.

Step 4: Configure After-Hours Voice Agent Routing

For after-hours coverage:

1. In the call flow, locate the after-hours routing section
2. Set calls to forward to your voice agent number

This ensures:

• Calls made outside business hours are handled automatically by the voice agent

Optional — Route All Calls to the Voice Agent

If you want the voice agent to handle all calls (not just after hours):

• Update the call distribution to forward all incoming calls to the voice agent number
• Remove or bypass internal routing steps

Tips & Best Practices

• Use after-hours routing for voice agent coverage without disrupting daytime operations
• Keep your call flow simple and easy to follow
• Ensure fallback paths (team or voicemail) are clearly defined
• Test both business hours and after-hours scenarios
• Keep voicemail messages updated for clarity
  
  

Frequently Asked Questions

1. Where do I find my Yonder Voice Agent phone number?
   To access your Voice Agent phone number, head to the Yonder Dashboard and click on Voice -> Setup. You will see your number at the top where it says "You can call your number at +18881234567."
2. Where do I add my fallback number?
   To add your fallback number, head to the Yonder Dashboard and click on Voice -> Setup. You will see "Forward to Staff", add your fallback number here.
3. Do I need a fallback number?
   Yes. Fallback numbers are required so when a guest requests to talk to a team member, the Voice Agent can successfully forward the call. You'll want to ensure the fallback number is different than the main business number guests call.