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      Pre-Trip SMS Messages

      Automatically send trip reminders and essential details to guests before their experience!

      Yonder's Pre-Trip SMS feature helps reduce guest confusion, ensures better preparedness, and saves your team time by automating reminders - no more manual follow-ups needed.

       

      What is Pre-Trip SMS?

      Pre-Trip SMS messages are automatic text messages sent to customers in the lead-up to their booking. You can customise the content, schedule the send time, and target the right product(s). They’re triggered based on the guest’s booking time - not when the message is created.

      Currently Pre-Trip SMS is only available for US/Canada (+1) numbers only.

       

       

      How to Set Up Pre-Trip SMS Templates


      1. From the sidebar, go to Pre-Trip SMS

      2. Select the Setup tab

      3. Click + Add New to start a new template


      4. Enter a template name

      5. Choose the time before the booking you'd like the SMS to send

      6. Write your message content (add variable tags like the guest name for personalisation)

      7. Toggle on ‘Enable this template to start sending SMS messages’

      8. Click Next: Select Products


      9. Choose the product(s) the template will apply to. All guests booked under these products will receive the SMS

      10. Click Save

      11. Review and acknowledge the legal compliance notice, then click Save again



      If your connected booking system doesn’t support Pre-Trip SMS,you’ll be prompted to adjust your system settings. Currently unsupported connected booking systems are;

      • Ibis
      • Roller
      • RTBS
      • Starboard Suite

       

      What are the SMS Usage Limits

      Your Yonder plan includes a monthly SMS send allowance (shared across Pre-Trip and Review SMS messages):

      • Growth Plan: 500 review requests and 500 SMS sends per month
      • Pro Plan: 1,000 review requests and 1,000 SMS sends per month
      • Premium Plan: 2,000 review requests and 2,000 SMS sends per month
      • Enterprise Plan: 4,000+ review requests and 4,000+ SMS sends per month

      You'll receive email alerts at 75%, 95%, and 100% of your SMS usage. Once your limit is reached, SMS sending will pause automatically.

      Need more? Contact our support team to discuss plan upgrades.

       

       

      Frequently Asked Questions

      Why can’t I see or use Pre-Trip SMS in my Yonder dashboard ?
      Pre-Trip SMS is currently only available for US and Canadian numbers (+1). If you're outside North America, this feature won’t appear in your account just yet - but we’re working on international support, so stay tuned!

      Do I need to set up the SMS Inbox Channel integration to use Pre-Trip SMS?
      No - Pre-Trip SMS can send messages without the SMS Inbox Channel set up. However, if you do configure the SMS Inbox, you’ll receive guest replies in your Yonder Inbox and can respond. Without it, messages are sent from a shared Yonder number and replies won’t be received.

      Can I cancel a Pre-Trip SMS after it’s scheduled?
      Not right now. Once a message is scheduled, it’s locked in — so double-check the timing and content before you switch it on.

      Do I need permission/consent to send SMS messages?
      Yes. Guests must have given consent, and your messages must comply with relevant laws (TCPA, CAN-SPAM, CCPA) and include opt-out instructions.

      Can I send a one-off SMS to a single guest?
      Pre-Trip SMS sends to all guests on a selected product, not to individuals. One-to-one messages aren’t supported at this stage.

      How can I tell if a message was delivered?
      Each message shows a status: sent, delivered, or invalid. If it says invalid, hover to see what went wrong - like a bad number.

      Have other questions? Contact support@yonderhq.com.