Live Chat with website visitors using the TOMIS mobile app!
Download the Mobile App
- Google Play Store - try searching for "TOMIS LLC"
- Apple App Store - try searching for "TOMIS Holdings"
How Live Chat Works
Learn more about how Live Chat works.
Live Chat Settings
Learn more about Live Chat Settings.
Frequently Asked Questions
How do I log into the mobile app?
Use your app.tomis.tech credentials to log into the app.
How do I turn on push notifications in the app?
When you launch the mobile app for the first time, be sure to click "allow" push notifications when prompted by your device. Additionally, in the Setting tab, you MUST turn ON Live Chat Availability to receive push notifications.
If you have multiple Chatbots, you can turn on/off push notifications per site in the Settings tab.
What if I miss a Live Chat request?
No worries! If you cannot answer a Live Chat request right away* the Chatbot will send a message with your contact information. The Chatbot will also answer any additional customer questions.
You can read and review all missed chats under the Missed section.
*within the allotted Time To Accept Chat. This is a customizable setting.
What are the Active, Missed and Archived sections?
Active: All new chats (that have not been accepted yet) + your current chats + team member current chats.
Missed: Chats that requested a human, but were not accepted within the "Time to Accept Chat" timeframe.
Archived: Completed chats that you have "left & archived" OR missed chats that have been "reviewed & archived".
After you have finished chatting with a customer, you should "Leave & Archive" the chat. This will move the chat from Active to Archived.
Can I join a chat that has been missed or archived?
Yes! Simply navigate to the chat and click "Join".
How do I "leave & archive" or "review & archive" a chat?
You should leave & archive active chats after you have completed the conversation. While viewing the chat messages, tap the information icon in the upper right corner. Scroll down and click "Leave & Archive Chat". This will move the chat to the Archive tab.
You can review & archive missed chats. After you have emailed or called the customer, you probably want to mark the chat as reviewed and move it to the Archive. To do so, tap the information icon in the upper right corner. Scroll down and click "Review & Archive Chat". This will move the chat to the Archive tab.
Where can I find the name and email address of chat users?
When viewing a conversation, tap the information icon in the upper right corner. The pop-up modal will show the user name, location, device and email address. Simply tap the email address to open the email app on your device!
How do I accept/join a new Live Chat?
When a customer requests a live chat, you will receive a push notification. Tapping the push notification will take you to the Active tab where you can view all current chats. Select the most recent chat (top of the list), then click "Join".
Only one employee can join the chat at a time.
Can I read the chat logs from my co-workers?
Yes! You can read the chat logs of all Live Chat conversations in realtime under the Active tab. You can also read the messages of recently completed chats from all co-workers under the Archive tab.
Chats that belong to your co-workers are read-only. You will not be able to join.