AI Voice Agent Requirements

Before activating Yonder’s AI Voice Agent, a few key pieces need to be in place. Confirming these ahead of time will help ensure a smooth onboarding experience and the best possible performance. Below is a simple checklist of what's required.

🌏 Location

AI Voice Agent is currently available for US-based customers with a +1 phone number.

If you’re located outside the US and interested, reach out to our team to join the waitlist. International support is coming soon!

☎️ Phone Provider (VoIP) Capabilities

Your phone provider plays an important role in determining whether the AI Voice Agent can be implemented successfully. Your phone provider system must support the following capabilities:

1. External Call Forwarding

Your phone provider must be able to forward calls to an external number (Yonder’s Twilio number).
If external forwarding isn't supported, the AI Voice Agent cannot receive your calls.

2. Multiple Phone Numbers Under One Account

You'll need a primary business line that forwards to the AI, as well as a secondary line for call transfers back to your team.

3. Scheduling / Office Hours Configuration (Optional)

If you'd like the Voice Agent to operate only during certain times (e.g. after hours), your phone provider must support time-based routing such as conditional forwarding, business-hours routing, or custom call handling rules.
If scheduling is not supported, the AI may still work, but alternative routing methods could be required and may involve additional costs.

📅 Booking System Integration

AI Voice is designed to check availability and assist with bookings in real time. To enable this, you’ll need a supported booking system that’s connected to Yonder.

This integration allows the AI to identify active products, check availability, and send SMS booking links directly to guests.

If your reservation system isn't connected yet, please refer to our Integrations Guides.

🔍 Questions to Ask Your Phone Provider

Can we automatically forward calls to an external number?
Can we own multiple phone numbers on the same account?
Can we configure call routing based on a schedule or office hours?

Your phone provider or account representative will be best positioned to answer these questions.

💡 Why This Matters

AI Voice Agent is designed to integrate with your existing phone setup — not replace it.

Our goal is to work alongside your current phone provider so you can:

Keep your existing business phone number
Avoid disrupting your day-to-day operations
Continue using the phone system your team already knows

By confirming these requirements upfront, we can ensure AI Voice connects smoothly to your current setup without requiring you to switch providers or change how your team handles calls.

AI Voice will then be able to answer calls instantly, understand caller intent, transfer complex enquiries to your team, handle after-hours coverage, and connect directly with your booking system.

If you’re unsure whether your setup meets these requirements, reach out to the team at support@yonderhq.com.

📈 Measure the Revenue AI Voice Generates

Want to understand how many bookings and how much revenue AI Voice is driving?

By connecting Google Analytics (GA4), you can track:

Bookings enabled by the AI Voice Agent
Revenue influenced by call interactions
Conversion activity tied to Voice conversations

GA4 isn’t required to use AI Voice, but it’s highly recommended if you want full visibility into performance.

Follow the Getting Started with GA4 guide to connect your account in Yonder.

Frequently Asked Questions

Do we need a specific phone provider?
No. However, your provider must support external call forwarding, multiple numbers, and scheduling capabilities.

Can the AI transfer calls to our team?
Yes. The AI supports mid-call transfers when customers request a human or when escalation is needed.

What if we operate outside the US?
AI Voice is currently only available to US-based customers. International capabilities are coming soon!

Have questions? Contact support@yonderhq.com