Voice Agent Requirements 

Before activating Yonder’s AI Voice Agent, a few key pieces need to be in place. Confirming these ahead of time will help ensure a smooth onboarding experience and the best possible performance. Below is a simple checklist of what's required. 

🌏 Location

AI Voice Agent is currently available for Australia and US-based customers with a +1 phone number.

If you're located outside these regions and interested, reach out to our team to join the waitlist. We're expanding international support over time. 

📅 Booking System

You don't need a connected booking system to use the AI Voice Agent — but connecting one lets it do considerably more.

Without a connected booking system, your Voice Agent works as an FAQ expert. It answers questions using information from your knowledge base — things like hours, location, policies, and what you offer — but it can't check live availability or send booking links.

With a connected booking system, the agent can also identify your active products, check real-time availability, and send SMS booking links directly to guests during the call. You'll need a supported booking system connected to Yonder.

We recommend connecting your booking system if you have one — it's the difference between an agent that answers questions and one that helps complete bookings. If your reservation system isn't connected yet, refer to our Integrations Guides.

☎️ Phone Provider (VoIP) Capabilities

Your phone provider plays an important role in determining whether the AI Voice Agent can be implemented successfully. Your phone provider system must support the following capabilities:

1. External Call Forwarding

• Your phone provider must be able to forward calls to an external number (Yonder’s Twilio number).

• If external forwarding isn't supported, the AI Voice Agent cannot receive your calls. 

2. Multiple Phone Numbers Under One Account

• You'll need a primary business line that forwards to the AI, as well as a secondary line for call transfers back to your team.

3. Scheduling / Office Hours Configuration (Optional)

• If you'd like the Voice Agent to operate only during certain times (e.g. after hours), your phone provider must support time-based routing such as conditional forwarding, business-hours routing, or custom call handling rules.

• If scheduling is not supported, the AI may still work, but alternative routing methods could be required and may involve additional costs.

🔍 Questions to Ask Your Phone Provider

1. Can we automatically forward calls to an external number?

2. Can we own multiple phone numbers on the same account?

3. Can we configure call routing based on a schedule or office hours?

Your phone provider or account representative will be best positioned to answer these questions.

💡 Why This Matters

AI Voice Agent is designed to integrate with your existing phone setup — not replace it.

Our goal is to work alongside your current phone provider so you can:

• Keep your existing business phone number

• Avoid disrupting your day-to-day operations

• Continue using the phone system your team already knows

By confirming these requirements upfront, we can ensure AI Voice connects smoothly to your current setup without requiring you to switch providers or change how your team handles calls.

AI Voice will then be able to answer calls instantly, understand caller intent, transfer complex enquiries to your team, handle after-hours coverage, and connect directly with your booking system.

If you’re unsure whether your setup meets these requirements, reach out to the team at support@yonderhq.com.

📈 Measure the Revenue AI Voice Generates

Want to understand how many bookings and how much revenue AI Voice is driving?

By connecting Google Analytics (GA4), you can track:

• Bookings enabled by the AI Voice Agent

• Revenue influenced by call interactions

• Conversion activity tied to Voice conversations

GA4 isn’t required to use AI Voice, but it’s highly recommended if you want full visibility into performance. Follow the Getting Started with GA4 guide to connect your account in Yonder. 

Frequently Asked Questions

Do we need a specific phone provider?
No. However, your provider must support external call forwarding, multiple numbers, and scheduling capabilities. 

Can the AI transfer calls to our team?
Yes. The AI supports mid-call transfers when customers request a human or when escalation is needed.

Do we need a connected booking system to use the Voice Agent?
No. Without one, your agent will still be able to answer customer questions and send general links such as directions or website pages. Connecting a supported booking system adds live availability checks and SMS booking links, so we recommend it if you have one.

What if we operate outside the US or Australia?
AI Voice is currently only available to Australia and US-based customers. International capabilities are coming soon!

Have questions? Contact support@yonderhq.com