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      Create and Manage Website Pop-Up Messages

      Engage Your Website Visitors with Targeted Messages

      Pop-up messages are a simple yet powerful way to interact with your customers. Whether you're sharing important updates, promoting a special offer, or encouraging conversation, Yonder makes it easy to create and manage these messages directly from your platform.

       

      Setting Up Website Pop-Up Messages

      1. Log in to your Yonder dashboard, navigate to the ChatBot tab, and click on Pop-Up Messages.
      2. Click the Create Message button and select a message type that best fits your goal. 
      3. Enter your message information and specify the webpage URL you would like it to appear (see below). Note: only one message type can be assigned to each URL).
      4. Set the duration for your message by selecting a date range or choosing 'indefinite' for ongoing visibility. 
      5. Once you're happy with the setup, click Publish Live to active the message. 

       

       

      Understanding Pop-Up Message Types

      1. Status Update

      • What is it? A status update box designed to broadcast informative messages such as weather alerts, warnings, or special events.
      • When should I use it? Use this message type for operational updates like temporary closures, adverse weather conditions, or urgent announcements that affect your customers.

      2. Call to Action

      • What is it? A promotional message designed to encourage user engagement by linking to another webpage.
      • When should I use it? Ideal for creating urgency and driving attention to specific offers, such as limited-time discounts, new product launches, or event registrations. 

      3. Prompt to Chat

      • What is it? A chat-styled greeting designed to initiate conversations with your visitors. It’s displayed as a larger, more prominent chat box to attract engagement.
      • When should I use it? Perfect for use on high-traffic pages, like your Contact page or enquiry forms, to encourage interaction.

      4. Chat Bubble

      • What is it? A subtle and informal communication tool for sharing quick tips, notifications, or reminders.
      • When should I use it?: Best suited for non-intrusive notifications, such as booking deadlines, frequently asked questions, or brief guidance messages.

       

       

      Tracking and Managing Pop-Up Messages

      • Analytics: Track the number of views and clicks for each message.
      • Status Changes: Quickly activate or deactivate a message using the blue slider in the "Status" column.
      • Deleting Messages: Hover over the message row and click the delete icon on the right-hand side to remove a message.
      • Summary View: See key details at a glance, including the number of visitors who viewed the message and the number of clicks for "Call to Action" messages.

       


      Yonder’s pop-up messages help you connect with your audience, drive action, and share key updates. Use the tracking tools to optimise engagement and refine your messaging strategy!

      Frequently Asked Questions

      Can I assign multiple messages to one webpage?
      No, only one pop-up message type can be assigned to each URL.

      2. How do I edit an existing message?
      Navigate to the Pop-Up Messages tab, locate the message in your list, and click on the blue text to make you edits. Remember to click Save after making changes.

      3. What happens if I don’t set an end date for a message?
      Messages without an end date will remain active indefinitely until you manually deactivate them.

      4. Can I add multiple status updates?
      No, only one status update is allowed per website. It will appear inside your ChatBot on all pages and as a pop-up on one chosen page, such as your homepage.


      Have other questions? Contact support@yonderhq.com.