Review Management

• Quick Guide to Setting Up Customer Review Requests and Surveys
• Adding Custom Questions to Yonder Surveys
• How to Manually Send Surveys
• How to Set Up Auto-Send Surveys
• How to add Online Review Links to your Review Requests
• Automatically Gather Staff Mentions from Reviews and Surveys
• How to Install and Customise Customer Reviews on Your Website
• Managing Multiple Organisations
• How to Display Star Ratings in Google Search Results
• Recording In-Person and Word-of-Mouth Feedback in Yonder
• Using Benchmarks for Reviews
• Understanding NPS (Net Promoter Score)
• Using Topics to Track Customer Feedback
• Understanding Smart Summaries
• Sending Surveys in Multiple Languages
• Reviews Performance Report
• Overview of the Reviews Page
• Sending Survey and Review Requests via SMS