Customising Notification Settings

Stay informed with tailored notifications for every stage of the customer journey.

Notifications allow you and your team to respond to chats. You can turn notifications on and off for different stages of the conversation journey. There are different places where notifications can be sent, and types of notifications you can receive.

Who Receives Notifications?

Each user account in Yonder can customise their own notification settings. Email notifications are sent to the email address associated with the user account. For example:

Customer Service Teams may opt for full notifications to stay on top of conversations.
Marketing or Management Teams might disable notifications entirely to avoid updates.

How to Update Your Notification Settings

Log in to your Yonder account.
Click the profile icon (circle) in the top-right corner of the screen.
Select Profile Settings from the dropdown menu.
Navigate to the Notifications tab.
Customise your notification preferences by toggling the desired options.
Click Save to apply your changes.

Notification Options

Conversation Notifications

Recommended for staying responsive to customer interactions. Ideal for customer service teams managing chats in real-time.

New conversation: Receive a notification when a new customer message is received, allowing you to respond promptly.
New message in an existing conversation: Be notified when a customer continues chatting with your team.
Conversation assigned to me: Get notified when a conversation is assigned to you, signalling action is required.

Chatbot Notifications

Recommended for high-volume users to focus on cases needing human input while filtering routine bot interactions.

Bot can’t help: Stay informed when the fallback message is triggered.
Email address left: Receive notifications when a customer submits an enquiry form.

Payment Notifications

Recommended for tracking successful payments processed via the ChatBot.

Payment received: Get notified when a secure online payment is successfully processed via the Yonder ChatBot. (This feature must be set up by the Yonder team)

Product Notifications

Recommended for keeping product or inventory teams updated on new items added.

New products added: Receive alerts when your new products are added to your booking system.

Customer Feedback Notifications

Recommended for monitoring customer surveys and managing reviews. Notifications can be customised to alert you for all reviews, only detractors (low scores), or none at all.

Yonder survey reviews: Be informed when customers submit feedback via a Yonder survey.
‘Heard by staff’ feedback: Know when in-person feedback is recorded.
Google My Business reviews: Get notified of new Google reviews.

Reports Notifications

Recommended for decision-making and team insights.

Monthly reports: Receive a performance summary email on the first of each month, highlighting statistics about your AI ChatBot and customer feedback.

Where Are Notifications Sent?

There are three types of ways to receive notifications:

Email notifications: Delivered directly to your registered email.
Browser notifications: Pop-ups in supported browsers like Chrome, Safari, Firefox etc.
Mobile app push notifications: Alerts on your mobile device through the Yonder app.

Customising your Yonder notifications ensures you receive relevant updates without unnecessary distractions. Tailor your settings to suit your role and workflow, so you never miss critical updates or conversations.

Frequently Asked Questions

Can I set different notifications for different team members?
Yes, notification settings are unique to each user and customised individually.

How can I turn off all notifications?
To disable notifications, log in to your account, navigate to the Notifications tab in Profile Settings, and turn all notification options to off.

Can I change the email address used for notifications?
Notifications are sent to the email address linked to your Yonder user account. To change this, update your email address in the Manager Users section or email support@yonderhq.com.

Are notifications in real-time?
Yes, notifications are sent as events occur, ensuring you stay up to date with customer interactions and updates.

Have other questions? Contact support@yonderhq.com.