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How to Add Welcome Buttons to Your Chatbot

Boost user engagement with clickable buttons that provide instant answers to frequent queries.

Welcome buttons provide website visitors with an easy way to access key information and engage with your chatbot. You can add up to three welcome buttons to your chatbot widget, providing quick answers for your most frequently asked questions.

Adding Welcome Buttons to Your Yonder Chatbot

Welcome buttons appear under your chatbot's welcome message and act as quick-access prompts for common queries. To add them:

  1. Log in to your Yonder account, open the Chatbot tab, and click Website Widget. 

  2. Under the Welcome Page tab, you’ll see the Buttons section. 
  3. Enter up to Six Welcome Buttons. These should be your most frequently asked questions or key topics.
  4. Preview your buttons in the chatbot widget feature in the right-side window. 
  5. Click Save for the buttons to automatically update and appear on your website.

Monitoring Button Performance

Once your welcome buttons are live, you can track how often they're being used.

Next to each button, you'll see the number of clicks it received in the last 30 days. This data helps you understand which topics resonate most with your visitors — so you can refine your button choices over time and focus on what's working.

Best Practices Guidelines

To ensure your welcome buttons provide the best user experience, follow these guidelines:

  • Match buttons to existing FAQs: Welcome buttons trigger text-based prompts, so they must exactly match an FAQ entry in your chatbot content. For example, a button titled "How do I book?" must have a corresponding FAQ titled "How do I book?".

  • Add buttons as fixed responses: If you want the chatbot to provide verbatim fixed copy, ensure the corresponding FAQ is set up as a fixed response.

  • Keep button titles short and clear: Use 1-4 words for each button to maintain readability and ensure a clean design.

  • Add links in responses: Where relevant, include links in the chatbot responses that direct users to booking pages, contact details, or additional information.

Our Favourite Welcome Buttons

Welcome buttons drive high engagement, so choose the most relevant topics or frequently asked questions. Popular options include:

  • How do I book?

  • Contact details.

  • Why book with us?

  • What’s popular?

  • Weather policy.

  • Pricing details.

  • Timetable/Schedules.

  • Group & Private bookings.

  • Special offers.

  • Where are you located?

Frequently Asked Questions

What happens if my welcome button text doesn’t match an FAQ?
If the text doesn’t match exactly, the chatbot will search its knowledge base or show a fallback response. Ensure the button text matches an existing FAQ word for word. 

Can welcome buttons be customised per website page?
No, the three welcome buttons apply site-wide. For page-specific messages, use Popup messages instead! 

How do I see how many times  welcome button was clicked?
Click counts appear next to each button in the Buttons section, showing clicks from the last 30 days. Use this to identify your most-engaged topics and optimize your button selection.

Have other questions? Contact support@yonderhq.com.