Integrating with Singenuity

Connect your Singenuity booking system to automate post-experience survey requests.

If your business uses Singenuity, integrating it with Yonder will save you time and enhance customer engagement by automating review requests. This guide will walk you through the simple setup process to sync booking data and send automated surveys.

Step-by-Step Integration Guide

Contact Singenuity Support
- Email your Singenuity representative or Singenuity support and request an API key for your account.
Request the Following Credentials:
- API Key
- Client Key
- Client Location Key (this may not be available for all accounts)
Enter Your Credentials in Yonder
- In Yonder, navigate to Settings > Booking System > Singenuity.
- Enter the API Key and Client Key.
- If you have a Client Location Key, enter it as well. If not, leave this field blank.
Click Activate to finalise the integration.

Key Benefits of Integrating Singenuity

Automated Review Requests

Once connected, go to Manage Products, where all your Singenuity items will appear.
Select which products should receive automated review requests.
Ensure the Auto-send feature is enabled in Survey Settings.
Need help? Read our Quick Guide to Setting Up Customer Review Requests and Surveys.

Frequently Asked Questions

Does Yonder sync all my Singenuity bookings automatically?
Yes, once integrated, your booking data will sync with Yonder, allowing automated survey requests to be sent after customer experiences.

What if I don’t have a Client Location Key?
Not all Singenuity accounts require a Client Location Key. If you don’t have one, simply leave that field blank in Yonder’s integration settings.

What should I do if some of my products are missing from Yonder?
If any Singenuity products are missing after integration, contact support@yonderhq.com.

How long does it take for the integration to activate?
The integration is usually immediate, but allow a few minutes for data to sync.

Have other questions? Contact support@yonderhq.com.