Integrating with ResPax

Get ready to elevate your booking experience by integrating ResPax with Yonder. You’ll effortlessly sync booking data and automate survey distribution.

Integrating ResPax with Yonder allows you to streamline your booking data and automate survey distribution. Follow the steps below to complete the integration.

Step-by-Step Integration Guide

Step 1: Request Integration with ResPax

• Submit a support ticket to the ResPax team requesting integration with Yonder.

• The ResPax support team will provide you with a HOST_ID unique to your business.

Step 2: Configure ResPax in Yonder

• Navigate to the ResPax Setup page in Yonder.

• Enter the HOST_ID provided by ResPax.

• Click Activate.

• A green 'Success' message should appear below the activate button, confirming the integration.
  

Step 3: Manage Products

• Click on the Products tab.

• Your ResPax tours should now be populated within Yonder.

• Select which products you want surveys sent to.

• Ensure that the master Auto-send surveys setting is turned ON within the survey settings to enable automated survey distribution.

Step 4: Verify Timezone Settings

ResPax provides Yonder with booking information in your local timezone. To ensure dates and times are processed correctly:

• Navigate to the Timezone Settings in Yonder.

• Check that your Yonder timezone matches the one used in ResPax.

• Adjust the timezone if necessary.

Benefits of Integrating ResPax

Automated Review Requests

Once connected, go to Manage Products, where all your FareHarbor 'items' will appear. Select which products should receive automated review requests. Make sure the Auto-send feature is enabled in Survey Settings.

📘 Read our Quick Guide to Setting Up Customer Review Requests and Surveys. 

Frequently Asked Questions

Q: How long does it take for ResPax to provide the HOST_ID?
A: This depends on their support response time, but it is typically provided within 1–2 business days.

Q: What if I don’t see my tours listed in the Products tab?
A: Double-check that the HOST_ID is entered correctly and that integration has been activated successfully.

Q: Can I manually send surveys instead of using Auto-send?
A: Yes, you can manually send surveys if you prefer not to enable the Auto-send feature.

Q: What should I do if my timezone settings are incorrect?
A: Update your timezone in Yonder to match ResPax to prevent any discrepancies in booking data.