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      Integrating with SmartWaiver

      Sync check-in data from SmartWaiver to Yonder and automate guest feedback—no manual follow-ups needed. Just connect, enable auto-send, and let Yonder do the rest!

      Data Provided by SmartWaiver

      SmartWaiver sends Yonder with the following customer details:

      • Customer name and email

      • Visit date (check-in date)

      • Type of waiver completed

      Because of this, when Yonder sends a survey, customers do not need to re-enter this information. Each survey is uniquely tied to the customer, ensuring the response is linked to the relevant visit details.

      Survey Sending Rules

      • Yonder automatically sends surveys to all checked-in guests after a specified period (adjustable in Send Settings).

      • Only customers who have been checked in via SmartWaiver will receive surveys.

      • If the same email is used across multiple check-ins (e.g., a family), only one survey email is sent.

      • To avoid sending surveys to repeat customers on every visit, you can define a sending interval (e.g., at least three months between surveys). Adjust this in the Limits and Reminders setup.

      How to Integrate SmartWaiver with Yonder

      1. Go to My Account > API Keys in SmartWaiver.

      2. Click Create New API Key.

      3. Copy the generated API key (it will be hidden after closing the window).

      4. Name the API Key something recognisable, like "Yonder".

      5. In Yonder, navigate to Settings > Booking Systems > SmartWaiver.

      6. Paste the API Key into the Yonder integration field.

      7. Click Activate. Yonder will test the connection, and a green success message will confirm the integration is working


      Frequently Asked Questions

      Q: Why is the check-in date important?
      A: The check-in date is used to determine when a customer visited and when to send the survey. Without a check-in, Yonder will not send a survey.

      Q: Can I prevent surveys from being sent too frequently to repeat customers?
      A: Yes, you can define a minimum interval between survey sends (e.g., at least three months between surveys). Adjust this in Send Settings.

      Q: What happens if multiple people in a group use the same email?
      A: Only one survey email will be sent per email address, even if it is used for multiple check-ins.

      Q: How do I know if my SmartWaiver integration is working?
      A: After pasting your API key and clicking Activate, Yonder will test the connection. A green success message indicates that the integration is active.

      Q: Can SmartWaiver send information about the specific tour or activity a customer booked?
      A: No, SmartWaiver does not currently provide Yonder with tour or activity details, so this information will not appear in survey data.

      Q: Which bookings will the survey send to?
      A. Regardless of the waiver details, all check-ins received will trigger a survey based on your send settings.