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      Integrating with Wherewolf

      Integrating Wherewolf with Yonder ensures surveys reach the right guests at the perfect time—no manual effort needed. Check-in details sync automatically, enabling personalized surveys while avoiding duplicates.

      Wherewolf notifies Yonder whenever a customer checks in, either online or in-store. These notifications also include updates to the check-in, such as changes in status or visit dates (e.g., rescheduling).

      Yonder records the first time the waiver was completed as the 'check-in date.'

      Data Provided by Wherewolf

      Wherewolf sends the following customer details to Yonder:

      • Customer name

      • Email address

      • Booking start date (date of visit)

      • Booking reference

      Since the survey is tied to the customer's unique information, they don’t need to re-enter details when responding.

      Survey Sending Rules

      • Surveys are sent a set time after the visit (configurable in Send Settings).

      • Surveys are only sent to customers who completed their visit (statuses like 'checked in' or 'finalised').

      • Surveys are not sent to customers marked as 'incomplete,' 'no-show,' or other statuses indicating a cancelled visit.

      • If an email is used across multiple check-ins under a single booking reference (e.g., a family booking), only one survey is sent.

      • For repeat customers, surveys can be sent at defined intervals (e.g., only if more than 3 months have passed since the last survey in the Limits and Reminders setup).

      How to Integrate Yonder with Wherewolf

      To integrate Wherewolf with Yonder, follow these steps:

      1. Request a Webhook from Wherewolf

      Email the Wherewolf customer support team to request a webhook with the following data:

      • Customer Name

      • Customer Email

      • Phone Number (optional) – for follow-ups if needed.

      • Last Visit Date – the survey is sent after this date.

      • Check-in Date

      • Check-in Status – determines if a survey should be sent (e.g., no survey for 'no-show' status).

      • Product ID & Name – enables automatic classification of ratings and filtering.

      • Booking ID – ensures one survey per booking when the same email is used multiple times.

      • Customer ID – an alternative unique identifier in the absence of a Booking ID.

      • Accepts Marketing – not currently used but included for future features.

      You can copy and paste this request for easy reference:

      "Please include this data in the information sent to Yonder: Customer Name, Customer Email, Phone Number, Last Visit Date, Check-in Date, Check-in Status, Product ID & Name, Booking ID, Customer ID, Accepts Marketing."

      2. Enter Your Pool ID in Yonder

      Once Wherewolf has set up webhooks, enter your Pool ID into Yonder - Via Integrations -> Other -> Wherewolf. This ensures that notifications from Wherewolf are assigned correctly to your account.
      Wherewolf image

      3. Start Sending Webhooks

      Wherewolf will start sending check-in data to Yonder, allowing survey automation.

      4. Enable Survey Sending

      • Go to Send Settings in Yonder.

      • Enable "Send Automatically After a Visit."

      Managing Product Data

      By default, Yonder sends surveys for all tours/products. Wherewolf provides limited product data, often only the Product ID rather than the name. This can result in a list of numerical IDs instead of meaningful product names.

      Solutions for Better Product Control

      Integrating Yonder with Both Your Booking System & Wherewolf

      For the best experience, integrate both your booking system and Wherewolf with Yonder (if Yonder supports your booking system). This provides:

      • More control over which tours/products receive surveys.

      • Surveys for participants of tours that don’t require Wherewolf check-ins.

      • Additional Yonder features such as:

        • The ChatBot to answer customer queries.

        • Personalised Recommendations & Quizzes based on customer preferences.

      Manually Set Up a Product List


      If Yonder does not integrate with your booking system, email support@yonderhq.com with a list of your Product Names and Product IDs.


      Frequently Asked Questions

      Q. Can I control when surveys are sent?

      Yes, you can configure the delay in Send Settings.

      Q. What happens if a customer reschedules?

      Wherewolf notifies Yonder, and the survey is sent based on the updated visit date.

      Q. Can I prevent frequent customers from receiving too many surveys?

      Yes, you can set a minimum time interval (e.g., only send if at least 3 months have passed since the last survey).

      Q. What if I use the same email for multiple bookings?

      Yonder sends only one survey per booking reference, even if the email is reused.

      Q. Why do I see Product IDs instead of names?

      Wherewolf often provides only Product IDs. Integrate your booking system, or manually add product names by emailing Yonder.

      Have other questions? Contact support@yonderhq.com.