Integrating with Zaui

Connect your Zaui booking system with Yonder to automate customer surveys and showcase live availability.

Integrating Zaui with Yonder allows for seamless booking management and automated review requests. Follow these steps to set up the integration correctly.

Step-by-Step Integration Guide

Step 1: Create an Agent in Zaui

1. Navigate to Contacts and select Manage Agents.

2. Click on Create an Agent.

3. Assign a username (e.g., yonder-api) and generate a random password.

4. Enter any other minimum required contact information.

5. Click Save/Create.

Step 2: Grant API Access to the Agent

1. Navigate to Contacts and select Manage API Integrations.
   

2. In the left-hand panel, click on Create ZAPI Partner.

3. Locate and select the agent you previously created (e.g., yonder-api).

4. Enable the following options:

   • Allow access to Private Information

   • Enable logging

5. Click Create.

Step 3: Enter API Credentials in Yonder

1. Open Yonder and navigate to the Booking System Integration section.

2. Input the following details:

   • API Key (ZAPI API Token)

   • Account ID

   • User ID

   • Domain

3. Click Activate.

4. A green success message should appear if the integration is successful.
   

Step 4: Verify Product Synchronisation

1. Click on the Products tab within Yonder.

2. Yonder should automatically retrieve all product information from Zaui.

3. Enable the option to Auto-send Reviews if desired.

Benefits of Integrating Zaui

Automated Review Requests

Once connected, go to Manage Products, where all your FareHarbor 'items' will appear. Select which products should receive automated review requests. Make sure the Auto-send feature is enabled in Survey Settings.

📘 Read our Quick Guide to Setting Up Customer Review Requests and Surveys. 

Live Availability in AI ChatBot

If you use Yonder’s AI ChatBot, you can enable the live availability feature in your chatbot Touchpoints. This allows customers to check real-time availability for their preferred date and time before proceeding with their booking.

📘 Learn about Adding Live Availability to Products.

Frequently Asked Questions

Q. What should I do if I receive an error when activating the integration?
A. Ensure that the API credentials entered in Yonder match those from Zaui. Double-check the API Token, Account ID, and User ID for accuracy.

Q. How long does it take for products to sync?
A. Product synchronisation is usually instant. If you don’t see your products, try refreshing the page or re-entering the API credentials.

Q. Can I disable logging after integration?
A. Yes, but it’s recommended to keep logging enabled for troubleshooting purposes.

Q. How can I confirm that auto-sending of reviews is working?
A. Once enabled, Yonder will automatically send reviews post-booking. You can verify this by checking recent bookings in Yonder.