Review Management
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      1. Yonder Knowledge Base
      2. Review Management

      Recording In-Person and Word-of-Mouth Feedback in Yonder

      Your frontline team hears valuable feedback from customers every day—both good and bad. Recording this in Yonder helps create a complete picture of what customers are saying.

      Why Record In-Person Feedback?

      • Capture all types of feedback: Whether it's a comment staff hear, an email, or a paper form, it all matters.
      • Stay on top of complaints: Adding customer details lets your team follow up and resolve issues quickly.
      • Celebrate great service: Recognise and reward staff who receive positive mentions.
      • See the full picture: Combine this feedback with Yonder surveys and online reviews for a complete customer insight.

      How to Record In-Person Feedback

      1. Go to the Reviews page in Yonder.
      2. Click the grey Create button at the top.
      3. Select Feedback from the dropdown

        feedback loop

      4. Enter the feedback details in the Record Feedback form.
          • (Optional) Give it a star rating:
            1. Ratings help categorise feedback.
            2. Anything 3 stars or lower triggers an alert so staff can take action.
      5. Select Next. 
          • (Optional) Add customer details:
            1. Not required, but useful for follow-ups.
      By keeping track of in-person feedback in Yonder, you can stay informed, improve service, and recognise top-performing staff.

      Have questions? Contact support@yonderhq.com