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Save time and gain instant insights from customer feedback with AI-powered summaries
Managing your business's reputation has never been easier with Yonder’s AI-generated Smart Summaries. Forget the hassle of sifting through countless reviews - this powerful feature does the heavy lifting for you. Smart Summaries deliver instant, clear insights from customer feedback, allowing you to share concise overviews with your team and make data-driven decisions to enhance your business.
What Are Smart Summaries?
Smart Summaries are AI-powered overviews that highlight key themes and sentiments from your customer feedback. They help you quickly understand what's resonating with your guests and identify areas for improvement without manually reading every review or survey response.
How to Access Smart Summaries
1. Open the Reviews Tab
Start by logging into your Yonder dashboard. Navigate to the Reviews tab and click on Mentions to start tracking feedback.
2. Create Topics
Click Add Topic and enter a topic name and relevant keywords.
Example: To track pricing feedback, create a topic called Price. Include keywords like pricing, cost, affordable, expensive, and value to capture both positive and negative sentiments.
📘 Learn more: Using Topics to Track Customer Feedback.
3. Monitor Topics:
Once your topics are set up, Yonder automatically gathers reviews and survey responses mentioning those topics.
4. View Smart Summaries
Go to the Smart Summaries tab.
At the end of each month, AI-generated summaries for each topic will be available. These summaries provide a snapshot of what customers are saying, so you no longer have to manually sort through individual reviews.
5. Share Your Summaries
You can copy and paste summaries into your own report templates OR download the webpage as a PDF for easy sharing with your team.
Why Are Smart Summaries Great?
🔹 Time-Saving: Eliminate hours spent manually reading and managing reviews.
🔹 Actionable Insights: Instantly identify trends, strengths, and areas for improvement.
🔹 Data-Driven Decisions: Use feedback to guide your strategy & improve guest experiences.
🔹 Easy Sharing: Share summaries with your team to keep everyone informed.
🔹 Regular Updates: Monthly summaries keep you up to date with customer feedback.
Yonder’s Smart Summaries make reputation management effortless. By leveraging AI to analyse and summarise customer feedback, you gain valuable insights without the manual workload. With this tool, you can focus on enhancing guest experiences & driving continuous improvement.
Frequently Asked Questions
How many mentions are needed to generate a Smart Summary?
A minimum of 5 mentions per topic is required for a Smart Summary to be generated.
What happens if a topic doesn’t meet the 5-mention minimum?
If a topic doesn’t have enough mentions, a summary won’t be generated. Try adjusting your keywords or broadening the topic to capture more feedback.
How often are Smart Summaries updated?
Smart Summaries are generated at the end of each month.
Can I edit or delete topics after creating them?
Yes, topics can be edited or removed anytime to better suit your feedback monitoring needs.
Have other questions? Contact support@yonderhq.com.