Unified Inbox

The Unified Inbox will be a one-stop shop for operators to handle inbound customer communications.

Yonder's Unified Inbox is designed to centralize all customer communications, making it easier for your support team to manage messages across various platforms. With powerful features and seamless integration, the Unified Inbox simplifies how your team interacts with customers, saving time and ensuring no message goes unanswered.

Check out the video below for a quick walkthrough through the new features.

 

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Current Development Updates

👷🏽‍♂️ In Progress: Our team is hard at work expanding expanding the Unified Inbox to include even more platforms! Soon, you’ll be able to manage communications from:

• SMS

• Facebook Messages

• Instagram DMs

• WhatsApp

Stay tuned for updates as we add these integrations, allowing your team to manage communications from any platform in one convenient location.

 

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How to Use the Unified Inbox

Manage messages effectively with the following features:

1. Starring a Message

2. Assigning a Message

3. Closing a Message

4. Filtering your Inbox

5. View Customer Profile

 

1. Starring a Message 

Purpose: Highlight important messages that need follow-ups or are key conversion opportunities.

To star a conversation:

1. Click the star icon on the top right of the screen.

2. You can filter starred conversations in your inbox for easy access.

2. Assigning a Message

Purpose: Streamline team collaboration by assigning conversations to the right team members.

To assign a message:

1. Open the dropdown menu on the far-right side of the conversation.

2. Select the appropriate team member from the list of Yonder account users.

3. The assigned team member will then receive a notification (based on their notification settings) on both desktop and mobile.

3. Closing a Message

Purpose: Keep your inbox organized and focused on active conversations.

To close a conversation:

• Select the checkmark icon on the message.

• The conversation will be marked as "Closed," with no further action required.

4. Filtering your Inbox

Purpose: Quickly locate specific conversations or message categories.

To apply filters:

1. Click the filter icon under the "Conversations" section.

2. Choose from the following options:

   • Messages marked as "important" using the star functionality.

   • Messages assigned to you.

   • Unassigned messages.

5. View Customer Profile

Purpose: Respond confidently with full customer context at your fingertips.

To view a customer's profile:

• Select the profile icon on the right-hand menu to view additional customer details.

• View details such as contact information and interaction history.