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      Using Auto-Close to Manage Your Inbox

      An organised inbox helps you focus on key conversations, improving efficiency and customer experience. However, manually closing multiple daily conversations can be time-consuming. With Auto-Close, you can automate this process.

      How Auto-Close Works

      Setting an Auto-Close deadline helps maintain a clean inbox. By enabling this feature, conversations will automatically close after a set period of inactivity. This means that if neither you nor the customer has sent a message within the defined timeframe, the conversation will be closed automatically, and the ChatBot will restart on the website.

      Configuring Auto-Close Settings

      To set up Auto-Close:

      1. Navigate to Settings.
      2. Click on Inbox Settings.
      3. Set the number of days a conversation remains open after the last message is sent. For example, if you set it to 5 days, any conversation inactive for that duration will automatically close.
      4. Save your changes.

       

      Disabling Auto-Close

      If you prefer to keep conversations open indefinitely, you can disable Auto-Close by setting the deadline to a large number, such as 365 days. This ensures that conversations remain accessible for an extended period without auto-closing.

      Benefits of Using Auto-Close

      • Keeps your inbox organised by removing inactive conversations.
      • Enhances efficiency by reducing the need for manual conversation management.
      • Improves customer experience by ensuring the ChatBot restarts for fresh interactions.

      Frequently Asked Questions

      What happens when a conversation auto-closes?

      Once a conversation auto-closes, it is moved out of the active inbox, and the ChatBot is reset for the customer on the website.

      Will my customers be notified when a conversation closes?

      No, customers will not receive a notification when their conversation is auto-closed.

      Can I set different Auto-Close timeframes for different conversations?

      No, the Auto-Close setting applies universally to all conversations in your inbox.

      By implementing Auto-Close, you can streamline your inbox management, ensuring you remain focused on the most important conversations while maintaining an organised workflow.

      Have further questions? Contact support@yonderhq.com