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      1. Yonder Knowledge Base
      2. Chatbot

      Adding Live Availability to Your ChatBot

      Give customers access to real-time availability to find and book their next tour. 

      Providing real-time availability helps customers find and book tours instantly, reducing booking enquiries and improving their experience. With live availability, your ChatBot becomes a powerful booking assistant, delivering up-to-date information without manual intervention.

       

      What You Need Before Getting Started

      Before enabling live availability, you need to integrate your booking reservation system with Yonder. We support various platforms, including FareHarbor, IBIS, Rezdy, Checkfront, Zapier, and more. Check the full list of compatible integrations on our Yonder Integrations page.

       

       

      How to Enable Live Availability in Your ChatBot


      Step 1: Connect Your Booking System
      Step 2: Configure 'Check Availability' Products
      Step 3: Add 'Check Availability' Form to ChatBot Responses
      Step 4: Set an Availability Cutoff Time

      Step 1: Connect Your Booking System

      1. Open Yonder and navigate to Settings.
      2. Under the Integrations section, click Booking System.
      3. Select your booking system and follow the prompts to connect

      📘 Step-by-step instructions to connecting your booking system and can be found in our Integrations Knowledge Hub.


      Step 2: Configure 'Check Availability' Products

      1. Click on ChatBot and open the Products tab.
      2. For each product you want to enable Live Availability for, toggle the product to Active (it will turn blue).
      3. Choose your booking link type:
        1. Dynamic link (automatic): Dates and times will be pre-selected during booking. 
        2. Custom link (manual): Use for custom booking pages that don’t pre-select date/time.

      📘 Learn more: Understanding Dynamic vs Custom Booking Links



      Step 3: Add 'Check Availability' Form to ChatBot Responses

      1. In the ChatBot section, click on the Content tab.

      2. Open the response where you want to include Live Availability.

      3. Click Attach a form and select Check Availability.



      Step 4: Set an Availability Cutoff Time

      1. Navigate to ChatBot > Products tab. 
      2. Select the cutoff time in your reservation system (0-24 hours).
      3. Customise the fallback message that appears when a customer inquires about availability beyond the cutoff time.

       

       


      How Customers Experience Live Availability

      General Availability Questions

      When customers ask generic questions like "How do I book?" or "What's available?", the ChatBot will prompt them to select a tour, date, and time to check availability.

      Product-Specific Availability Questions

      For inquiries like "Is there space on the X tour tomorrow?", the ChatBot will automatically pre-select the relevant tour, simplifying the process.

      Date-Specific Availability Questions

      If a customer specifies a date and time (e.g., "I want to book the Yonder Cruise on April 15th"), the ChatBot will filter results accordingly, displaying only available options.

       

       

      Integrating live availability into your Yonder ChatBot ensures that customers receive real-time booking information, reducing friction in the booking process and increasing conversions. With seamless integration to your reservation system, clear product linking, and a configurable cutoff time, this feature enhances customer satisfaction and operational efficiency.

      Frequently Asked Questions

      Can I add multiple booking systems?
      The live availability feature supports only one integrated booking system per Yonder account. If you operate with multiple systems, you’ll need separate Yonder accounts for each.

      Does the cutoff time override my booking system?
      No, the Yonder cutoff time only determines whether availability results are displayed in the ChatBot. It does not override or change the booking system’s actual cut-off settings.

      Can I enable live availability for only some of my products?
      Yes! You can choose which tours or products to connect to live availability.

      Will the ChatBot still answer availability questions if no booking system is connected?
      Yes! The ChatBot will still provide booking-related responses based on the information you’ve added to your Content Hub. However, the live availability pop-up feature won’t be displayed.

      Can I attach multiple products to one ChatBot response?
      Not yet. You can currently only attach the Check Availability form, but can’t specify which products appear—it will either show all active ones or select the best fit based on the enquiry. More control and product categories are coming soon!


      Have other questions? Contact support@yonderhq.com.