Review Management
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      2. Review Management

      How to add Online Review Links to your Review Requests

      This article explains how to find and set up your review site links with Yonder, making it easier for your customers to leave reviews.

      Why Set Up Review Site Links?

      Encouraging customer reviews is essential for improving your online reputation. Reviews on sites like Google, Facebook, and TripAdvisor can:

      • Enhance your credibility.
      • Improve your SEO and search rankings.
      • Provide valuable insights into your customers' experiences.

      The easier the review process, the more likely your customers will share their feedback. By linking your review sites in Yonder, you can make the process seamless for your customers.

      Setting Up Google Reviews

      Google is one of the most influential review platforms for tourism businesses. High Google ratings not only build trust but also improve your visibility on search engines. Follow these steps to set up your Google review link:

      1. Visit: https://business.google.com/dashboard.
      2. If you manage multiple businesses, ensure you've selected the correct organisation.
      3. Locate the "Ask for reviews" button on your Google My Business dashboard.
      4. Copy the link provided in the pop-up window.
      5. Log in to your Yonder account and navigate to:

      When customers click the Google Review button, they’ll be directed to a form where they can leave their feedback quickly.

        Setting Up Facebook Reviews

        Facebook is another key platform for collecting customer feedback. Here are two ways to set up your Facebook reviews link:

        The Simple Way

        Link directly to your Facebook Reviews page using this format:

        https://www.facebook.com/YourFacebookBusinessName/reviews/

        The Robust Way

        Facebook may redirect users to log in before they can access your Reviews page. To ensure customers land on the correct page after logging in, use this special link format:

        https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2FYourFacebookBusiness Name%2Freviews%2F

        Replace YourFacebookBusinessName with your actual Facebook business name to create your personalised link.

        Add this link to your Yonder account under Reviews > Setup > Intelligent Feedback > Manage Links in the Facebook Reviews box.

        Setting Up Tripadvisor Reviews

        Tripadvisor is a vital platform for tourism businesses. To set up your review link:

        1. Go to: https://www.tripadvisor.co.nz/.
        2. Search for your business in the search bar.
        3. Find and click the Write a review button.
        4. Copy the URL in the address bar. It should look similar to this: https://www.tripadvisor.co.nz/UserReviewEdit-g255112-d17324775-your_tripadvisor_business_name.html

        Replace your_tripadvisor_business_name with your actual Tripadvisor business name

        Add this link to your Yonder account under Reviews > Setup > Intelligent Feedback > Manage Links > Other Review Sites in the Review Site #1 https:// box. 

        Make sure to add “Tripadvisor” as the Button Title. 

        Frequently Asked Questions

        Why should I set up review links in Yonder?

        By setting up review links, you streamline the review process for your customers, increasing the likelihood of receiving valuable feedback.

        Can I add links for other review sites?

        Yes! Yonder allows you to manage links for multiple review platforms. Simply go to Reviews > Setup > Intelligent Feedback > Manage Links > Other Review Sites to add new links.

        How do I test if the links are working correctly?

        After setting up each link, click on the Send Test button in your Yonder account to verify that your links direct customers to the correct review form.

        What if I have trouble finding my business on Google or TripAdvisor?

        Ensure your business is listed and claimed on these platforms. Check their respective help centres for guidance on setting up your business profile.

        Can I customise the message customers see when leaving a review?

        Yes, Yonder allows you to create custom messaging to guide customers through the review process. You can learn more about customising your review messaging in Adding Custom Questions to Yonder Surveys.

        By following these steps, you can make it effortless for your customers to share their feedback and help your business grow.

        Have questions? Contact support@yonderhq.com