Integrations
      Back to home
      1. Yonder Knowledge Base
      2. Integrations

      Integrating with FareHarbor

      Connect your FareHarbor booking system with Yonder to automate customer surveys and showcase live availability.

      If your business uses FareHarbor as a booking system, integrating it with your Yonder account will save you time, enhance customer engagement, and streamline your booking process. This guide walks you through a simple setup to send automated surveys, sync booking data, and enable real-time availability in your AI ChatBot.



      Step-by-Step Integration Guide

      Step 1: Yonder Team Contacts FareHarbor

      If you’d like to integrate your FareHarbor booking system with Yonder, just let our team know. We’ll contact FareHarbor support (support@fareharbor.com) on your behalf to request the API key and customer shortname, and we’ll provide them with your unique webhook URL. This URL allows FareHarbor to send booking data to Yonder whenever a reservation is created, updated, or cancelled.

      Note: Your webhook URL can be found in System Setup.

      Step 2: Confirm Integration with FareHarbor

      You will be cc’d on the request email and need to confirm that you approve the integration. Simply reply to the email giving FareHarbor the green light to proceed.

      Step 3: Activate the Integration in Yonder

      Once we receive the API key and shortname, and FareHarbor has activated the webhook, you can complete the setup in Yonder:

      1. Navigate to Settings > Booking Systems > System Setup. 

      2. Click on FareHarbor. 

      3. Enter your API key and shortname.

      4. Click Activate to finalise the connection.





      Benefits of Integrating FareHarbor

      Automated Review Requests

      Once connected, go to Manage Products, where all your FareHarbor 'items' will appear. Select which products should receive automated review requests. Make sure the Auto-send feature is enabled in Survey Settings.

      📘 Read our Quick Guide to Setting Up Customer Review Requests and Surveys. 

      Live Availability in AI ChatBot

      If you use Yonder’s AI ChatBot, you can enable the live availability feature in your chatbot Products. This allows customers to check real-time availability for their preferred date and time before proceeding with their booking.

      📘 Learn about Adding Live Availability to Your ChatBot.



      Frequently Asked Questions

      Do you support other booking system integrations?
      Yes! Visit our Integrations Page to see all compatible booking systems.

      Can I connect multiple FareHarbor dashboards to Yonder?
      Currently, only one FareHarbor dashboard can be integrated per Yonder account for live availability to function. If you use multiple dashboards, contact us to discuss your options.

      Where can I find my FareHarbor shortname?
      Your shortname is part of your FareHarbor dashboard’s URL. It is a single word with no spaces.


      Have other questions? Contact support@yonderhq.com.