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      Integrating with Starboard Suite

      Connect Starboard Suite with Yonder to provide real-time availability in your AI Chatbot

      While Starboard Suite is not compatible with automated review requests, you can still unlock real-time availability in your AI ChatBot and manually upload customer emails for survey sending. This integration enhances guest support and streamlines the booking journey. 

       

       

      Step-by-Step Integration Guide

      1. Activate the Yonder App in Starboard Suite

      • Log in to your Starboard Suite Control Panel.

      • Navigate to the App Store.

      • Search for Yonder and select the app.

      • Click Activate to enable the integration. 

      Activating the Yonder app grants it access to your public availability, allowing the AI ChatBot to provide real-time booking information to your customers. 

      2. Retrieve Your API Token and Account Subdomain

      After activating the Yonder app:

      • Starboard Suite will display your unique API Token and Account Subdomain.

      • Copy these credentials; you'll need them to complete the integration in Yonder.

      3. Configure the Integration in Yonder

      • Log in to your Yonder dashboard.

      • Navigate to Settings > Booking System > Starboard Suite.

      • Paste your API Token and Account Subdomain into the respective fields.

      • Click Activate to establish the connection. 

      Yonder’s AI ChatBot can display real-time availability for your Starboard Suite products. Enable this feature via the Chatbot Products tab to help guests check dates and times instantly.

      📘 Learn more: Adding Live Availability to Your Chatbot. 

       

       

      Sending Review Surveys Manually

      Although automatic surveys aren’t supported, Yonder provides flexible manual methods to send surveys:

      • Add customer emails one-by-one

      • Upload a CSV file

      • Copy/paste a list of emails

      📘 Learn more: How to Manually Send Surveys

       

       

      Frequently Asked Questions

      Does Yonder sync all my Starboard Suite bookings automatically?
      Booking data is only used for availability in the ChatBot. Survey sending must be done manually.

      Are automated review requests supported for Starboard Suite?
      Not at this time. You’ll need to manually upload and send surveys via Yonder’s dashboard.

      What should I do if some of my products are missing from Yonder?
      If any Starboard Suite products are missing after integration, please contact support@yonderhq.com for assistance.

      How long does it take for the integration to activate?
      The integration is typically immediate, but please allow a few minutes for data to sync.

      Is live availability automatically enabled in the AI ChatBot after integration?
      Once integrated, live availability will need to be enabled in the Chatbot Products tab.

      Have other questions? Contact support@yonderhq.com.