Managing Multiple Organisations

Send customised surveys from the right organisation to boost customer engagement & direct customers to relevant review sites.

The Organisations feature in Yonder helps businesses with multiple entities, locations, or teams customise surveys and segment feedback effectively. Assigning surveys to the right organisation ensures customers receive communication from a brand they recognise, boosting engagement and response rates. Results can be segmented by organisation, making it easy to compare ratings, Net Promoter Score, and overall performance across business units.

Why Use Organisations?

Organisations are ideal for businesses with multiple locations or teams. Use this feature if:

You operate an accommodation or tourism business with multiple properties or locations.
You have a single booking system integration. If your properties use multiple booking systems, you will need separate Yonder accounts (which we can link for easy access).
You want surveys to represent different teams or departments within your business.

How to Use Organisations

Setting up Organisations
Viewing & Testing Survey Emails
Manually Sending Surveys
Filtering Survey Results

Setting up Organisations

Step 1: Create Organisations

Open Yonder and navigate to Settings > Organizations.
Click Add Organization and enter:
- Organisation Name
- Organisation Logo (if available; otherwise, the name will be used in survey headers).
- Review Site Links (add up to three sites, directing customers to relevant platforms like Google My Business).

📘 Check out our guide on How to add Online Review Links to your Review Requests.

Step 2: Assign Organisations to Products

Open Settings and under Integrations, click Booking System.
Assign an organisation to each product so that surveys sent will automatically reflect that organisation’s settings.
Note: This option only appears once at least two organisations have been created.

Viewing & Testing Survey Emails by Organisation

Navigate to Reviews > Setup > Design.
Select Multiple Organisations: Use Relevant Logo or Name.
Preview emails by toggling the dropdown to view different organisations.
Send a Test Email under the Customise tab to check how surveys appear to customers.

📘 Learn more: Quick Guide to Setting Up Customer Review Requests and Surveys.

Manually Sending Surveys for a Specific Organisation

Click Reviews > Send Requests.
In the organisation selection step, choose the organisation to send the survey on behalf of.

📘 Learn more: How to Manually Send Surveys.

Filtering Survey Results by Organisation

In Reviews > All Reviews, use the organisation filter to view results by entity.
In Reviews > Reports, check the Rating Per Organisation section for insights into each organisation’s performance.

Frequently Asked Questions

Will reviews from added links (e.g., TripAdvisor) appear in Yonder?
No. You can direct customers to leave reviews on any website, but only Google and Facebook reviews are pulled into Yonder for reporting and summaries.

How many review websites should I add?
Most businesses add their top review site first. We recommend prioritising Google, then adding one or two others where you want the most reviews to appear.

Can I change the organisation assigned to a product later?
Yes, you can update the assigned organisation at any time in the product settings.

It says I need to update my plan to add more organisations—what should I do?

If you see a message like this in your account, reach out to support@yonderhq.com. You can add organisations no matter what Yonder plan you're on.

How many organisations can I add?
Our system allows you to create up to 99 organisations, making it easy to manage multiple locations, teams, or business units.

Have other questions? Contact support@yonderhq.com.