Review Management
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      1. Yonder Knowledge Base
      2. Review Management

      Overview of the Reviews Page

      Take control of your brand’s reputation by gathering, analysing, & responding to customer feedback in one place.

      Reputation management has never been easier with Yonder Reviews. Automatically send review requests and surveys, gather valuable customer feedback, measure NPS, showcase 5-star reviews online, and gain actionable insights from monthly smart summaries. 

       

      Navigating the Reviews Page

      To access your reviews, log in to your Yonder account and click the Reviews tab. Below is a breakdown of the key sections and features:

      1. All Reviews 
      2. Setup 
      3. Mentions
      4. Send Requests 
      5. Showcase Reviews
      6. Requests Sent 
      7. Reports

      1. All Reviews

      A central hub that consolidates all your Google reviews, Facebook reviews, and Yonder survey results in one place.

      • Filter reviews by source, location, date, or product for a detailed analysis.
      • Respond to Google reviews directly within Yonder.

      📘 Learn more: Setting Up Google Reviews and Setting Up Facebook Reviews.

      2. Setup

      Customise how review requests and Yonder surveys are sent.

      • Design and personalise emails with custom branding and messaging.
      • Configure survey questions and adjust send settings.
      • Add links to review sites where happy customers can publish their feedback.

      📘 Learn more: Quick Guide to Setting Up Customer Review Requests and Surveys.

      3. Mentions

      Track and organise customer feedback based on topics, keywords, or staff mentions.

      • Identify recurring trends to improve guest experience.
      • View monthly smart summaries for quick insights.

      📘 Learn more: Using Topics to Track Customer Feedback, Automatically Gather Staff Mentions from Reviews and Surveys, or Understanding Smart Summaries.

      4. Send Requests

      Manually send customer surveys and review requests.

      • Send requests individually, in bulk, or via CSV upload.
      • Ideal for businesses whose reservation system does not integrate with Yonder.

      📘 Learn more: How to Manually Send Surveys.

      5. Showcase Reviews

      Display your best customer reviews on your website.

      • Feature 5-star reviews to boost credibility and attract new customers.

      📘 Learn more: How to Install and Customise Customer Reviews on Your Website.

      6. Requests Sent

      Track the status of all review and survey requests sent in the past 30 days.

      • View requests from most recent to oldest.

      7. Reports

      Analyse customer feedback trends with in-depth reporting tools.

      • Monitor response rates, rating trends, and guest sentiment.
      • Optimise your customer experience based on real data.

      📘 Learn more: Reviews Performance Report.

       

       

      The Reviews page in Yonder gives you everything you need to collect, manage, and showcase customer feedback effortlessly. With automated review requests, insightful reports, and the ability to respond directly to Google reviews, you can take full control of your brand’s reputation.

       

      Frequently Asked Questions

      Can I respond to reviews directly from Yonder?
      Yes, you can reply to Google reviews directly within Yonder. Click the orange reply button, write your response, and then click 'Post Reply' to submit it to Google. (Note: Facebook reviews must be managed externally.)

      Can I link other review sites such as Tripadvisor or Bookme?
      Unfortunately, Yonder no longer integrates with review platforms like TripAdvisor, Bookme, or GetYourGuide. However, you can still add these sites to your Yonder surveys to encourage customers to leave feedback there—though the reviews won’t be pulled into Yonder.


      Have other questions? Contact support@yonderhq.com.