Chatbot
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      1. Yonder Knowledge Base
      2. Chatbot

      Overview of the ChatBot Page

      Learn how to set up, customise, and optimise your AI ChatBot to enhance customer interactions and deliver 24-hour support

      The Yonder ChatBot provides instant assistance to customers, helping to increase bookings while allowing your staff to focus on more complex enquiries. It serves as a powerful tool for managing, customising, and optimising automated interactions to enhance engagement and efficiency.

       

       

      Navigating to the ChatBot Page

      To access your ChatBot, log in to your Yonder account and click on the ChatBot tab. Below is a breakdown of the key sections and features:

      1. Content
      2. Products
      3. Chat Logs
      4. Website Widget 
      5. Pop-Up Messages
      6. Reports

      1. Content: The ChatBot’s Knowledge Hub

      The Content section houses the information your ChatBot uses to respond to customer queries.

      • Fixed Responses – The ChatBot replies with exact wording you specify.
      • Dynamic Responses – The ChatBot crafts responses based on your content, the customer's query, and the conversation context.
      • Test Chatbot – Simulate customer interactions and test how your ChatBot responds to various enquiries.

      📘 Learn More: Understanding How the ChatBot Works, Adding or Editing ChatBot FAQs, & How to Test Your ChatBot.

      2. Products: Configure Check Availability

      Connect your booking system to provide customers with real-time availability, making it quick and easy for them to book their next tour.

      • Enable Availability - Turn on the products you want to enable Live Availability for.
      • Select Booking Links - Select between Dynamic Booking Links (dates and times pre-selected during booking) or Custom Booking Links (ideal for custom booking pages without pre-selected date/time).
      • Attach Forms - Attach the Check Availability form directly to specific chatbot responses, so customers instantly see available tour dates and times.

      📘 Learn More: Adding Live Availability to Your ChatBot, & Understanding Dynamic vs Custom Booking Links

      3. Chat Logs: Review Conversations and Train Your ChatBot

      Use the Chat Logs tab to review customer interactions, identify unanswered questions, and continuously enhance your ChatBot's accuracy.

      • No Match Questions - Every time the ChatBot can't answer a customer’s question (triggering the fallback response), it appears here. Regularly review these queries to update existing FAQs, create new ones, or simply ignore/delete irrelevant questions.
      • Conversation History - View detailed logs of all customer interactions. Click on any conversation to see the entire chat and click on a customer message to identify which FAQs the ChatBot matched as 'relevant'. This helps with troubleshooting incorrect answers and refining your ChatBot’s responses.

      📘 Learn More: How to Train Your AI Chatbot. 


      4. Website Widget: Customise Your ChatBot’s Appearance

      Tailor your ChatBot to align with your brand personality. 

      • Welcome Page – Update the ChatBot’s welcome message and add up to three quick-reply buttons for instant access to information.
      • Design – Personalise the ChatBot with your brand colours and profile icon avatar.
      • Install – When ready to launch, copy the provided code from the Install tab and paste it into your website’s backend.
      • Fallback Response – Customise the message your ChatBot provides when it doesn’t have the appropriate information to answer a customer’s query.

      📘 Learn More: How to Add Welcome Buttons to Your ChatBot, How to Install the Chat Widget on Your Website.

      5. Pop-Up Messages: Engage Website Visitors

      Create targeted pop-up messages to capture visitor attention and encourage interaction.

      • Message Types – Choose from a variety of message types such as status updates, prompts to chat, chat bubbles, and calls to action.
      • URL Links – Each pop-up message can be linked directly to a specific website URL to guide visitors to relevant content.

      📘 Learn More: Create and Manage Website Pop-Up Messages.

      6. Reports: Track ChatBot Performance

      Analyse key performance metrics to understand your ChatBot’s impact.

      • Get insights into customer interactions, time saved, chatbot-generated revenue, conversion rates, website visits, and more.
      • Use these reports to optimise responses and increase efficiency.

      📘 Learn More: ChatBot Performance Reports & Getting Started with GA4.


       

      The Yonder ChatBot  is a powerful tool that enables you to provide instant, 24/7 customer support, streamline bookings, and improve engagement. By keeping your ChatBot trained and updated, customising its appearance, and monitoring performance reports, you can ensure it remains a valuable asset to your business.

       

      Frequently Asked Questions

      Does the ChatBot train itself?
      Your ChatBot can accurately respond to customer enquiries based on the information in the Content tab, but it doesn’t automatically train itself. To improve its responses, regularly review the Training tab, add clear and concise FAQs, and include example questions to help the ChatBot match queries more effectively.

      Does the ChatBot scrape information from my website?
      No, it only uses the information in your Content tabs FAQs to answer customer queries.

      What if my ChatBot gives an incorrect response?
      Check the Chat Logs tab to see which FAQ the ChatBot matched as relevant. If needed, update or refine the FAQ, or create a new one for better accuracy. If you need further assistance, contact support@yonderhq.com.


      Have other questions? Contact support@yonderhq.com.